TechCU Digital Banking

We heard your feedback and are shifting to a more modern, secure, and user-friendly platform that provides you with a seamless experience between all your devices.

The digital banking platform upgrade will be completed in early 2025. Keep an eye out for additional detailed communications in the coming weeks.

Ensure you have your existing username and password and that your email address and phone number on file is up to date. If you don't remember your current password, you can use the “Forgot Password” link to reset your password.

Key benefits include:

• A modern look and feel of our upgraded navigation
• Seamless banking between desktop and mobile
• Send and receive money with Zelle^®
• View account balances and details
• Deposit checks from your phone
• Make payments with BillPay
• Manage cards on-the-go
• View and transact on all your accounts with one username*
• Monitor your account with comprehensive alerts

We are not currently making any changes to these platforms. Business members can continue to access them as they do currently. Please keep an eye out in the coming months for exciting updates to these platforms.

If you are currently using our Personal Banking login for online banking and our Tech CU Mobile Banking app, then you can use our new digital banking platform. If you are not an active user on our current digital platform, you will have an opportunity to register for the new platform. You will need your member number and other personal information to register.

Troubleshooting steps:

• Verify you're using the new Tech CU app
• Confirm you're using your existing username and password
• Check your internet connection
• Reset your password through the "Forgot Password" link
• Reach our Contact Center at 800-553-0880 if issues persist

After logging in with your current credentials, you can update your personal information by navigating to Settings > Security and editing the necessary fields.

Yes, joint members can now access the digital banking platform. Each joint member will have their own login credentials to view and manage the accounts they are joint on. Joint members must have their email and phone number on file with TechCU.

You can update your profile information, such as profile image, nickname, time zone, etc, in the Settings widget. You can also view recent login activity within the Profile tab of the Settings widget.

Multi-factor authentication (MFA) is a security feature that requires more than one method of authentication to verify your identity. You can update your verification code preferences (Email, SMS, and Voice Call) in the Security section of the Settings widget. You can also toggle the requirements for MFA on and off for each login in that same widget.

You can update the address, email, and phone number you have on file by navigating to the Contact section of the Settings widget.

You can edit your account details in the Accounts section of the Settings widget. By clicking on the specific account whose details you wish to modify, you can change the account nickname (Shares Only), account color, and even hide the account from the Dashboard and Accounts tab. In that same section, you can also reorder the display of your accounts in the Dashboard and Accounts tab.

Any existing transaction alerts will need to be re-established on the new platform. Alerts can be found under Services & Support.

If you are an active user on our current platform and use our payment features, your payment information will be transferred over. If you are not an active user on our current digital platform, you will have to enroll in those payment services.

Please refer to our Zelle® FAQ for detailed enrollment instructions.

An error could mean your email address or mobile number have already be enrolled with Zelle® at another bank or credit union. If you would like to move your email address or mobile number from the financial institution where you are already enrolled, you can click ”Yes, Continue” when prompted during the Zelle® enrollment process for Tech CU. You can also use an email address or mobile number that you have not previously enrolled with Zelle®. For more information, please review our Zelle® FAQ.

You can continue to make Bank to Bank transfers (ACH transfers) on the new platform. This is no longer a separate menu item.

• You can view your previously added external transfer accounts in two locations:
  • Transfer & Pay > Transfers > From Account or To Account
    This is where you can set up the actual transfer of funds and see any external accounts that were already added to make a transfer
  • Profile Icon > Settings > Accounts > ACH Accounts
• To add a new external account to execute a transfer, click on Transfers > More Actions > Add Account or select Add an Account from the “From” and To” dropdown

Yes, Bill Pay payees and payment history will transfer over. If you have multiple Bill Pay accounts, they will be merged into one. This will allow visibility to all payees under one username and login.

 You can continue to make payments with Fast Pay on the new platform. You can access Fast Pay from the navigation menu.

Transfer & Pay > Fast Pay.

Card Controls is now 'Card Management ' in Online & Mobile Banking. You no longer require the separate Card Manager app to access this feature. Features include:

• Turning cards on/off
• Card activation
• Setting travel plans
• Transaction alerts
• Replacing lost, stolen, or damaged cards
• Updating your PIN

On desktop:

1. Navigate to 'Card Management'
2. Click 'Manage Card' to view additional card information, including Card Rewards

On the app:

1. Navigate to the 'More' menu
2. Tap 'Card Management'
3. Swipe to the card you would like to view rewards for

Yes, after the conversion you will still have eDocs available in digital banking. You will be able to view, download, and print statements and notices at any time. If you are currently subscribed to eDocuments, you will not need to resubscribe in the new platform.

Yes, tax notices will be delivered electronically through digital banking, similarly to statements. To find tax documents, navigate to Accounts > Statements & Documents > Tax Documents. You can download and print physical copies for your records.

We're experiencing higher call volumes and are:

• Increasing Member Service Center staffing
• Working to reduce wait times
• Encouraging digital self-service options

Contact methods:

• Member Contact Center: 800-553-0880
• Secure message from online banking or the mobile app
• Visit a Tech CU branch or schedule an appointment with our Virtual Branch Team

We will no longer support Direct Connect for Quicken/QuickBooks; however, you will be able to continue downloading to Quicken using Express Web Connect and QuickBooks using Web Connect. Please click on the respective link below for timing and instructions to convert:

• Quicken
• Quickbooks

We employ:

• Multi-factor authentication
• End-to-end encryption
• Secure device enrollment
• Regular security updates

Remember to regularly update your app and keep your login credentials confidential. If you notice any suspicious activity, contact our support team immediately.