Your Health is Our Top Priority

The CARES Act (Coronavirus Aid, Relief and Economic Security Act) contains provisions that affect retirement savings arrangements such as IRAs, HSAs and other eligible retirement plans—401(k), 403(a), 403(b) and governmental 457(b) plans.

To learn more about how these provisions may impact you, please review our IRA and HSA pages.

Contact your Tax or Financial Advisor for questions on how the CARES Act may affect you. To learn more please visit the IRS.Gov website.

Throughout this pandemic, we have remained steadfast in our commitment to serve our members, while keeping the health of both our members and our employees our top priority.

Tech CU is closely monitoring vaccination rates to guide policies in our branch communities, and we are exercising an abundance of safety and care.

We are following health and safety measures in our branches. Here's what you can expect when you come in:

• Face coverings are not required but are recommended under CDC, state, and local guidelines.
• We've increased the cleaning of high-touch areas and are sanitizing our branch ATMs on a regular basis.
• We're committed to washing our hands frequently or using hand sanitizer, and we hope you are too! We're making hand sanitizer available for our members and employees.
• We'll continue to greet you with a smile and a wave instead of a handshake.
• Please stay home if you have a fever or cough, are symptomatic, or have been around anyone with a confirmed COVID-19 diagnosis in the last 14 days.

For your convenience, we offer the following services:

• Text alerts – Skip waiting in line at one of our branches. With text alerts, you can wait conveniently in your car without losing your place in line.
• Virtual appointments – If you’re not ready to come back in person quite yet, we invite you to make an appointment with one of our bankers via our Virtual Branch. Our Virtual Branch video appointments are the next best thing to meeting with our bankers in person.

Thank you for your patience and understanding.

The following branches are open to serve you:

Please note

• If you still prefer non-face-to-face interactions, you can always skip the wait with our Member Contact Center by using our Request a Call Back feature or by making an appointment at Tech CU Virtual Branch.

Our mobile and online banking gives you secure, 24/7 access to your accounts. By logging into your account you can:

• Check balances and monitor account activity
• Deposit checks with our mobile app
• Make loan payments with online and mobile Fast Pay
• Transfer money between Tech CU accounts or your accounts at other financial institutions
• Pay bills with Bill Pay

Login in or sign up for Online Banking

Don’t have our mobile app? Download the Tech CU mobile app.

Learn more about mobile banking.

Fraud is on the rise, and we want to keep you safe. Read these tips to help keep yourself safe from fraudsters.

It is unfortunate that in times such as these, there are people who seek to take advantage of others.

Should you be contacted by someone requesting your personal information, please do not provide it, unless you initiated the call to a trusted institution. If you are asked to share a One-Time Password, please do not respond.

There are only 2 circumstances in which Tech CU will call you:

1. if you have specifically requested a Call Back from us.
2. if there is suspicious activity on any of your Tech CU accounts, Tech CU may call you and ask you to verify your identity by providing your member number, your debit or credit card number, and your social security number. However, Tech CU will never call you and ask for your account number, username, passwords, or One-Time Password.

In light of recent events, the California Department of Financial Protection & Innovation (DFPI) urges consumers and investors to be alert to scams and unlawful activities in investments and other financial services. The DFPI encourages investors to carefully investigate any potential investment opportunities at a time when unscrupulous actors will likely try to exploit heightened economic anxieties. Consumers and investors can submit complaints to the DFPI at https://dfpi.ca.gov/file-a-complaint/.

Lending Scams

• Advance Fee Scams – The DFPI encourages consumers in need of cash to avoid advance fee scams in which fraudulent companies promise loans if a consumer pays a substantial up-front fee first. Do NOT pay anyone asking for upfront/advance fees for loan modification services or mortgage forbearance services. Contact the DFPI immediately at 866-275-2677 or at ASK.dfpi@dfpi.ca.gov. Advance fees for loan modifications are NOT legal in California. In addition, collecting late fees is prohibited while a loan modification application is under review, a denial is being appealed, or a borrower is making timely payments.

Homeowner Foreclosure Scams

• Deed-Transferring to Third Party – Scammers have told homeowners that by transferring the deed to their home to a third party, they will no longer be responsible for their mortgage payments. This is NOT true. Transferring a title does not relieve a borrower of their mortgage payments. Scam artists often ask for up-front fees to make the deed transfer and promise to rent the house back to the homeowner until the homeowner can afford to buy the house back. If you are facing foreclosure, investigate payment options with your mortgage servicer and do NOT sign your property away.
• Intentional Default – Scam artists urge homeowners not to pay their mortgage in order to get a loan modification. While there is no right to a loan modification, the terms and standards for a loan modification are always determined by the mortgage loan servicer – no one else. If you are having difficulty making mortgage payments, you should contact your mortgage servicer directly or contact a HUD certified counselor (888-995-4673) for help.

Investment Related Scams

The DFPI encourages investors to be wary of investment schemes promoting cures in connection with the current public health emergency, or other investment opportunities related to the economic downturn. Schemes may attempt to convince investors to liquidate their savings or sell their current holdings to purchase overvalued assets, assets that come with very high fees or assets of uncertain or questionable value, such as cryptocurrencies or precious metals.

• Pension Advances – This involves investors who provide funds to make cash advances and pensioners who are willing to turn over future pension payments in exchange for an immediate lump sum cash payment.
• Opportunity Zones - An Opportunity Zone is an economically distressed community where new investments, under certain conditions, may be eligible for preferential tax treatment. These types of investments are available only through a Qualified Opportunity Fund (QOF). A QOF may invest in property or a business located in an opportunity zone. Investors considering these investments should consult with their qualified tax adviser because of the complex tax implications. Just because the property is located in an opportunity zone does not automatically make it a good investment. To the contrary, opportunity zones are economically distressed areas that pose additional risks.

Check Before You Invest

The DFPI encourages consumers to check the licensing status of companies prior to transacting business. California consumers should contact the Department to check on the licensing of companies offering loans, investments, or other financial services. This can be done by visiting the Licensee listing on the DFPI website or calling the Department's Consumer Services Office at (866) 275-2677.

How to Protect Yourself:

• Before investing in any investment, ask questions about the risks and fees involved. Conduct your own independent research or seek the opinion of a financial professional who is registered with your local securities regulator.
• Never invest in something you don’t fully understand. Do not agree to participate in a general partnership or joint venture if you have no specific experience, knowledge or education in the type of business and would have to rely on others’ expertise.
• Beware of sales techniques that include repeated phone calls, cold calls, or high-pressure sales pitches hyping the profitability of the deal or promising a sure thing.
• Do not be fooled by professional-looking websites boasting current productivity levels and profits and featuring photos of new production sites.

We are here to help our members as we all get through this together.

CARES Act Stimulus Funds

Please note that as part of our standard process, if an account is overdrawn, any deposits are automatically applied to cover negative balances. If you believe your CARES Act stimulus deposit was impacted because of an overdrawn balance, please call (800) 553-0880 or come into one of our open branches. We're always happy to discuss your specific circumstances to see if there is something we may be able to do.

Hardship Assistance:

If you are employed, but your household is faced with a permanent overall reduction in income, a long-term solution might be better suited to your financial situation. This option requires completion of an income and expense worksheet, as a full evaluation of your current financial status is required. Available options vary on a case-by-case basis and are subject to approval.

If you are interested in being considered for the permanent assistance option and you have a mortgage or home equity loan, please see our ways to overcome payment challenges to access the application and list of required information/documents.

For all other consumer loans, please complete the Financial Worksheet and Hardship Affidavit and return the form to us along with proof of income using one of the following methods:

Option 1 (recommended)
Securely upload the completed form to the Tech CU portal. Please note you must use a desktop to complete, save, and upload the form. Mobile is not supported at this time. When uploading the form, you will be prompted to enter your email address and member number in the description section of the page.

Option 2 (may cause a delay)
Mail to:
Technology Credit Union
Attn: Special Assets Group
2010 N. 1st Street, STE 205
San Jose, CA 95131

We are reviewing all requests as quickly as possible, but due to current high volume, please allow up to 10 business days to review your request. Please note that if you mail in your application, it may take a little longer.

QUESTIONS:

Hardship Assistance Program, or if your situation is not described above and you would like to discuss the details with a member of our staff, email the Special Assets Group: _sagcallcenter@techcu.com.

We understand that many of you are concerned about the spread of the coronavirus (COVID-19). Here are the steps we are taking to continue to operate safely and effectively while still providing you with excellent service:

• Our team is regularly monitoring information from the Centers for Disease Control and Prevention (CDC) as well as our state and local agencies, to adhere to the most updated guidance.
• We are ensuring that our actions are aligned with the latest CDC recommendations.
• We will continue to communicate with our members and employees to keep them informed and to ensure their safety.
• We are taking diligent steps to keep desks and common areas clean in our branches.
• We’ll be greeting you with a wave instead of a handshake!
• Washing our hands and using hand sanitizer frequently.
• Cleaning and sanitizing our branch ATMs on a regular basis.
• Utilizing video conferencing alternatives to minimize in-person meetings.

Giving back to the community has always been part of who we are. And now, more than ever, there are a growing number of people who need help. Our Community Relations program is helping our local community during this pandemic by supporting organizations such as Second Harvest of Silicon Valley, Valley Medical Center Foundation, the COVID-19 Regional Response Fund, Feed the Frontline Santa Clara County, and Destination: Home.

Learn about how to support our communities with Tech CU.