Passwords are a critical component of information security — serving to protect your accounts. A poorly constructed password, however, may result in the compromise of an individual system, data or network. This guideline applies to all password creation — including but not limited to Online Banking.
Please know that Tech CU will not ask for personal financial information via email, text or any other medium unless validating identity for a legitimate transaction. In addition, do not ever provide your passwords to anyone via email or over the phone. Any valid institution will not ask for this type of information.
When using Online Banking, applying for a loan, or submitting an online form, your information is encrypted using Transport Layer Security (TLS). With TLS encryption, your information is protected while in transit between your computer and Tech CU.
From time to time we conduct online surveys. We collect your responses to improve our understanding about your needs so that we can improve the products and services we provide. All information is used for internal marketing and classification purposes only. We often conduct drawings in association with a survey or a promotion. In these cases we will ask for your name and contact information (such as your phone number and email address) so that we can notify you if you are a winner. Participation in surveys or drawings is always voluntary.
If you want to send us an email containing important personal information such as your account number, please log-on to Online Banking and use our Secure Messages feature. For your safety, we will only reply to you through the Online Banking Secure Messages feature. Regular Internet email is not secure. Please do not send vital information about yourself through regular email.
For more information regarding online security, please visit the following:
If you have downloaded and use the Tech CU Card Manager App, that app periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if you expressly authorize collection of such information. If you authorize collection, the information will be collected only by the app. Tech CU will not collect any information collected by the app. Geolocation information can be monitored on a continuous basis in the background only while the app is being used or not at all, depending on your selection. You can change your location permissions at any time in your device settings.