As we continue to balance our role as an essential service provider with the health of our employees and members, the ability to staff all of our branches is sometimes impacted. Our Milpitas, Palo Alto, San Francisco, and Sunnyvale branches will be temporarily closed effective December 2nd. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience.
Click here for open branch locations and hours.
TCU’s website and application offers a variety of services, including some that may collect information from children. Below we summarize potential instances of collection and outline how and when we will provide parental notice and/or seek parental consent. In any instance that we collect personal information from a child, we will retain that information only so long as reasonably necessary to provide the service requested by the child, and ensure the security of our users and our services, or as required by law. In the event we discover we have collected information from a child in a manner inconsistent with COPPA’s requirements, we will either delete the information or immediately seek the parent’s consent for that collection.
Parents cannot submit online applications to open accounts for children under the age of 13. All such applications must be submitted in person at a branch. Once a Family Banking account has been opened for a child under the age of 13, that child will have the ability to access their account through TCU’s website and TCU’s mobile application. Using TCU’s website or mobile application, members, including children under the age of 13, can change their personal account information, including:
TCU’s mobile application allows for push notifications. Push notifications are notifications on mobile and other devices that are typically associated with downloaded applications, and which can communicate to the device holder even when the application is not in use. Push notifications may collect a device identifier.
TCU’s website and application may collect geolocation information that is specific enough to equate to the collection of a street address.
When users interact with us, certain information may automatically be collected to make our website and application more useful to our members and for various purposes related to our business. Examples include the type of computer operating system, the user’s IP address or mobile device identifier, the web browser, the frequency with which the user visits various parts of our website or mobile application, and information regarding the online or mobile service provider. This information is collected using technologies such as cookies, flash cookies, web beacons, and other unique identifiers. This information may be collected by TCU or by a third party. This data is principally used for internal purposes only, in order to:
The list of third-party operators who collect persistent identifiers on our sites and applications may be found here:
Please contact us at the mailing address, email, or phone number below with questions about the operators’ privacy policies and collection and use practices:
Technology Credit Union2010 North First StreetSan Jose, CA 95131Phone: 800-553-0880Email: firstname.lastname@example.org
Because TCU’s website and mobile application allow children to provide personal information online, COPPA requires that we first seek a parent or guardian’s consent to collect that information before opening a Family Banking account for any child under the age of 13. You may provide your consent by signing the Consent to Collect Personal Information From Your Child form which is available to download here (PDF), at any TCU branch and returning it to a TCU branch in person. If a parent or guardian does not consent, the application will be denied. Download COPPA Direct Notice to Parents form (PDF).
TCU may share or disclose personal information collected from children in a limited number of instances, including the following:
At any time, parents can refuse to permit us to collect further personal information from their children in association with a particular account, and can request that we delete from our records the personal information we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account, membership, or other service.
We use two methods to allow parents to access, change, or delete the personally identifiable information that we have collected from their children:
In any correspondence to TCU such as e-mail or mail, please include the child’s username and the parent’s email address and telephone number. To protect children’s privacy and security, we will take reasonable steps to help verify a parent’s identity before granting access to any personal information.