As we continue to balance our role as an essential service provider with the health of our employees and members, the ability to staff all of our branches is sometimes impacted. Our Milpitas, Palo Alto, San Francisco, and Sunnyvale branches will be temporarily closed effective December 2nd. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience.
Click here for open branch locations and hours.
All that is required to use Online Banking is internet access, and a Tech CU account. Once you create your Online Banking account please verify that all your contact information is accurate. Login to Online Banking, and select Profile -> My Profile to update
There is no cost and no limit for using Online Banking to access your accounts and perform most transactions. In addition, there are no service fees for using Bill Pay, eStatements, or Alerts
There may also be fees that are related to a particular transaction initiated within Online Banking. For instance, if you place a stop payment or a check reorder, you will be charged the applicable fee, just as if you submitted the request in person or by phone. Expedited payment processing may be subject to fees.
You can review account balances for any of your checking, savings, certificates, IRAs, auto loans, personal loans, equity loans, mortgages and held investments. You can access the history of any of these accounts by clicking on the account title on the Accounts screen. You can also perform most transactions on your accounts, such as transfers, check withdrawals, check orders and more.
Yes. We have taken strong measures to ensure that your information remains confidential.
Using the Online Banking login on the techcu.com homepage is safe and secure. Your login credentials are encrypted using Transport Layer Security (TLS) technology, the highest level of security available.
At Tech CU, we take a very serious approach to your online account security. This includes requiring a Multi-Factor Authentication login process when we don’t recognize the browser you’re using to log in to Online Banking. We send a real-time, session-specific OTP (One-Time Passcode) to a user’s email, or to a mobile phone via SMS or voice-call. Once the OTP has been validated, the user is granted access.
Quicken Users: When accessing your accounts from Quicken, use your Online Banking user name as the "Customer ID/Member Number" and your Password as PIN.
When using Online Banking, applying for a loan, or submitting an online form, your information is encrypted using Transport Layer Security (TLS) technology. With TLS encryption, your information is protected while being transmitted from your computer to Tech CU.
When you perform select transactions and information changes within Online Banking, we’ll send a confirmation email to the email address on record. If you ever receive a confirmation email for a transaction or change that you did not authorize, please contact us immediately.
If you want to send us an email containing important personal information such as your account number, please login to Online Banking and use our Secure Email feature. We will respond back to your inquiry through Online Banking, keeping your personal and financial information secure.
For general inquires, you can use our email contact form. We’ll respond back to the email address you enter.
Yes, we can place a block on your account that will prevent anyone, including you, from accessing your account over the internet. The block will still enable you to use other electronic services such as Call-24 Phone Banking and ATMs. These services can also be blocked if you wish. To block access to Online Banking, please contact us.
You can use the most current version of the below list:
There may be a compatibility issue between your browser and www.techcu.com. Please activate "Compatibility View" on your browser and attempt logging in again.
You can send money from your Tech CU account to another person FREE through Tech CU's Online Banking and Mobile Banking. The service is powered by PayPal; you just have to specify the recipient's email address or cell phone number. For email address, recipients can be in the US and over 190 other countries. For mobile phone numbers, recipients can be in the US and many foreign countries. As of July 30, 2012, you can send money using just a mobile number to the following countries (country code):
Australia (61), Canada (1), Denmark (45), Finland (358), France (33), Germany (49), Italy (39), Japan (81), Malaysia (60), Mexico (52), Netherlands (31), Norway (47), Poland (48), Russia (7), South Africa (27), Sweden (46), Singapore (65), Spain (34), Turkey (90), United Kingdom (44)
You can also save your recipient's information for future reuse.
There is a limit of $500 per day and $5,000 per month for outgoing Send Money transactions.
To receive money, your recipient must have (or open a new) PayPal account. Your recipient has 30 days to claim the money. After 30 days, the money is returned to your Tech CU account; the fee is not refunded.
No, you don't need a PayPal account to send money.
No, the person receiving money doesn't need to be a Tech CU customer. However, the recipient will need a PayPal account (or must sign up for a PayPal account if one does not exist) to access the money.
You can send money to almost anyone anywhere around the globe, anytime - even to someone without a PayPal account. However, to access the money, the recipient must have a PayPal account. When PayPal notifies the recipient that money has been sent, simple instructions on how to open a PayPal account are also included. That way, the recipient can quickly open an account if one does not already exist.
PayPal account holders receive money directly into their PayPal accounts. If recipients do not have a PayPal account, they simply open a PayPal account and link it with an email address or mobile phone number. Then, when recipients log in to PayPal, they can spend the money online at any merchant that accepts PayPal, transfer the money to an account at another financial institution, or request a check (fee applies for check request).
If the email address or mobile phone number you entered for the recipient is registered to a PayPal account, the funds will be transferred immediately. You are responsible for entering the correct email address or mobile phone number for the recipient. If you type in an incorrect email address or mobile phone number, the payment can be canceled as long as the payment has not been claimed on the PayPal system. Once the payment is claimed, it cannot be canceled.
All you will need is a Tech CU checking account, a U.S. address and phone number, and access to Online Banking. To enroll online, follow these simple steps:
You can cancel Bill Pay online at any time. First, access Bill Pay and verify that there are no payments processing. Cancel any pending payments you have scheduled. Click the "Cancel Bill Pay Services" link in the Payment Center.
Once you submit the form, your cancellation process will begin. Your access to Bill Pay will be disabled within 24 hours. It may take up to 5 business days for your cancellation to be completed if any payments have begun to process. Any pending payments will be cancelled.
You can enroll again at any time and your biller information will be retained for you.
There are no usage fees associated with the Tech CU Bill Pay service.
However, Bill Pay transactions clearing through your Tech CU checking account are subject to any applicable transaction fees, such as non-sufficient funds (NSF) fees, for returned or paid items at $28 each. Expedited payment processing may be subject to fees.
When you first enroll, you can follow the guide by selecting the category of bills you'd like to set up.; You can also always set up bills via the "Add a Company or Person" link. Once established the payee will appear on the Payment Center page and you can immediately schedule your payments.
Pending, processing and recently paid bills appear on the Payment Center page. You can also view all payment via the "Bill Activity" link.
You can pay any vendor in the U.S. or person with a U.S. Address.
The method of payment for each individual payee depends upon the capabilities of that payee. Most of the larger payees, such as credit card and utility companies, have the ability to receive electronic payments, which is faster and more efficient. Payees that are not capable of receiving electronic payments, such as day care providers or your landlord, are paid by check. This method is efficient, but takes a little more time to process. Both electronic and check payments include the primary member's name and account number with the payee.
If your account has insufficient funds when a bill payment attempts to clear through your checking account, our Bill Pay service provider will make at least 1 more attempts to electronically debit your account. After that, they will contact you directly to work out resolution of the outstanding debit. Bill Pay transactions are subject to the same transaction fees as other debits against your account, such as non-sufficient funds (NSF) fees, for returned or paid items, at $28 each.
Yes, if you have other accounts or loans set up as overdraft sources for your checking account, and funds or credit are available funds will automatically transfer from those accounts to cover the payment.
With Online Banking, we've made it easy for you to link your accounts to Quicken® and manage your finances 24/7. There are three options: Web Connect, Express Web Connect and Direct Connect.
Web Connect allows you to download your transactions directly from Online Banking and import them into Quicken.
With Express Web Connect (EWC) and Direct Connect (DC), Quicken communicates directly with Tech CU on your behalf. You don't have to sign into your Online Banking account and manually download transactions - Quicken does it for you.
You can download your transactions to be imported to Quicken (QFX) or QuickBooks (QBO) via Online Banking by doing the following:
You can establish a connection to Tech CU with the Express Web Connect or Direct Connect option by doing the following:
We support transaction history downloads for:
The data you download is real time. You should be able to view current transactions posted.
We do not charge any fee.
The credentials are the same ones you would use for your Online Banking account. Enter your online banking username when prompted for User ID/Username, and your online banking password for the Password field.
No, however, you can use our free Bill Pay service available through either Online Banking or our Mobile app.
Our support is limited to troubleshooting problems with signing on and downloading transaction history from Tech CU accounts.
If you need our assistance, you can:
Contact Center Hours (PST)Monday-Friday: 8:00 am - 6:00 pmSaturday: 10:00 am - 2:00 pm
For technical assistance with Quicken software please visit Quicken at: www.quicken.intuit.com/support