Online Banking FAQs

All that is required to use Online Banking is internet access, and a Tech CU account. Once you create your Online Banking account please verify that all your contact information is accurate. Login to Online Banking, and select Profile -> My Profile to update

There is no cost and no limit for using Online Banking to access your accounts and perform most transactions. In addition, there are no service fees for using Bill Pay, eStatements, or Alerts

There may also be fees that are related to a particular transaction initiated within Online Banking. For instance, if you place a stop payment or a check reorder, you will be charged the applicable fee, just as if you submitted the request in person or by phone. Expedited payment processing may be subject to fees.

You can review account balances for any of your checking, savings, certificates, IRAs, auto loans, personal loans, equity loans, mortgages and held investments. You can access the history of any of these accounts by clicking on the account title on the Accounts screen. You can also perform most transactions on your accounts, such as transfers, check withdrawals, check orders and more.

Yes. We have taken strong measures to ensure that your information remains confidential.

Using the Online Banking login on the techcu.com homepage is safe and secure. Your login credentials are encrypted using Transport Layer Security (TLS) technology, the highest level of security available.

At Tech CU, we take a very serious approach to your online account security. This includes requiring a Multi-Factor Authentication login process when we don’t recognize the browser you’re using to log in to Online Banking. We send a real-time, session-specific OTP (One-Time Passcode) to a user’s email, or to a mobile phone via SMS or voice-call. Once the OTP has been validated, the user is granted access.

• User Name: As part of the Online Banking security enrollment process, you create your own User Name.
• Password: In the Online Banking security enrollment process, you establish an alpha-numeric Password.
• Remember Computer: For computers used regularly to access Online Banking, you have the opportunity to indicate them as trusted. Logging in using a known computer provides us another way of identifying you and shortens the login process.
• One-Time Passcode: if we don’t recognize the browser you’re using to log in to Online Banking, we will generate a One-Time Passcode so your identity can be validated.

Quicken Users: When accessing your accounts from Quicken, use your Online Banking user name as the "Customer ID/Member Number" and your Password as PIN.

When using Online Banking, applying for a loan, or submitting an online form, your information is encrypted using Transport Layer Security (TLS) technology. With TLS encryption, your information is protected while being transmitted from your computer to Tech CU.

When you perform select transactions and information changes within Online Banking, we’ll send a confirmation email to the email address on record. If you ever receive a confirmation email for a transaction or change that you did not authorize, please contact us immediately.

If you want to send us an email containing important personal information such as your account number, please login to Online Banking and use our Secure Email feature. We will respond back to your inquiry through Online Banking, keeping your personal and financial information secure.

For general inquires, you can use our email contact form. We’ll respond back to the email address you enter.

Yes, we can place a block on your account that will prevent anyone, including you, from accessing your account over the internet. The block will still enable you to use other electronic services such as Call-24 Phone Banking and ATMs. These services can also be blocked if you wish. To block access to Online Banking, please contact us.

You can use the most current version of the below list:

• Microsoft Internet Explorer (IE)
• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Apple Safari
• Desktop Safari
• Mobile Safari

There may be a compatibility issue between your browser and www.techcu.com. Please activate "Compatibility View" on your browser and attempt logging in again.

• If using Internet Explorer 10 or 11:
  • Close and re-open your browser window. If you can see the Menu Bar, continue to Step 2. If you don't see the Menu Bar, press the "Alt" key.
  • Select "Tools" (the "Gear" icon, image below), then "Compatibility View settings."
  • A pop-up box will open. In the "Add this website" box, type www.techcu.com, and click "Add."
  • Click "Close" and log in to Online Banking.
   

There may be a compatibility issue between your browser and www.techcu.com. Please activate "Compatibility View" on your browser and attempt logging in again.

• If using Internet Explorer 10 or 11:
  • Close and re-open your browser window. If you can see the Menu Bar, continue to Step 2. If you don't see the Menu Bar, press the "Alt" key.
  • Select "Tools" (the "Gear" icon, image below), then "Compatibility View settings."
  • A pop-up box will open. In the "Add this website" box, type www.techcu.com, and click "Add."
  • Click "Close" and log in to Online Banking.
   

All you will need is a Tech CU checking account, a U.S. address and phone number, and access to Online Banking. To enroll online, follow these simple steps:

1. Log into Online Banking and select "Bill Pay" from the navigation options at the top of the screen.
2. You will be presented with an online enrollment form.
3. Verify or enter your email address, review the Bill Pay Terms and Conditions, and click the "I agree to the Terms and Conditions" button.
4. You will be immediately enrolled, however some requests may take up to 24 hours to process.

You can cancel Bill Pay online at any time. First, access Bill Pay and verify that there are no payments processing. Cancel any pending payments you have scheduled. Click the "Cancel Bill Pay Services" link in the Payment Center.

Once you submit the form, your cancellation process will begin. Your access to Bill Pay will be disabled within 24 hours. It may take up to 5 business days for your cancellation to be completed if any payments have begun to process. Any pending payments will be cancelled.

You can enroll again at any time and your biller information will be retained for you.

There are no usage fees associated with the Tech CU Bill Pay service.

However, Bill Pay transactions clearing through your Tech CU checking account are subject to any applicable transaction fees, such as non-sufficient funds (NSF) fees, for returned or paid items at $20 each. Expedited payment processing may be subject to fees.

When you first enroll, you can follow the guide by selecting the category of bills you'd like to set up.; You can also always set up bills via the "Add a Company or Person" link. Once established the payee will appear on the Payment Center page and you can immediately schedule your payments.

Pending, processing and recently paid bills appear on the Payment Center page. You can also view all payment via the "Bill Activity" link.

You can pay any vendor in the U.S. or person with a U.S. Address.

The method of payment for each individual payee depends upon the capabilities of that payee. Most of the larger payees, such as credit card and utility companies, have the ability to receive electronic payments, which is faster and more efficient. Payees that are not capable of receiving electronic payments, such as day care providers or your landlord, are paid by check. This method is efficient, but takes a little more time to process. Both electronic and check payments include the primary member's name and account number with the payee.

If your account has insufficient funds when a bill payment attempts to clear through your checking account, our Bill Pay service provider will make at least 1 more attempts to electronically debit your account. After that, they will contact you directly to work out resolution of the outstanding debit. Bill Pay transactions are subject to the same transaction fees as other debits against your account, such as non-sufficient funds (NSF) fees, for returned or paid items, at $20 each.

Yes, if you have other accounts or loans set up as overdraft sources for your checking account, and funds or credit are available funds will automatically transfer from those accounts to cover the payment.

With Online Banking, we've made it easy for you to link your accounts to Quicken® and manage your finances 24/7. There are three options: Web Connect, Express Web Connect and Direct Connect.

Web Connect allows you to download your transactions directly from Online Banking and import them into Quicken.

With Express Web Connect (EWC) and Direct Connect (DC), Quicken communicates directly with Tech CU on your behalf. You don't have to sign into your Online Banking account and manually download transactions - Quicken does it for you.

You can download your transactions to be imported to Quicken (QFX) or QuickBooks (QBO) via Online Banking by doing the following:

1. Log into your Online Banking account.
2. On the Account Summary page, click Options and select your download option (Quicken - QFX, or QuickBooks- QBO).
   
   
   
   
3. The next page will prompt you to enter a date range (default to last 180 days) and account type (Default All Accounts) for the transaction export.
   
   
   
   
   1. Enter Start Date of range (Default to 180 days ago, use shortcut to have the system enter the date if applicable).
   2. Enter End Date of range (Default to today, use shortcut to have the system enter the date if applicable).
   3. Accounts selection (Default to All Accounts, you can select only Checking or Savings if desired).
   4. Download - Click this button to download the data file to be used with Quicken or QuickBooks.
    

You can establish a connection to Tech CU with the Express Web Connect or Direct Connect option by doing the following:

1. In the Quicken menu bar under Tools, click "Add Account…"
   
   
   
   
2. The next screen will prompt you to pick an account type. Please select one that you have with Tech CU (usually a Savings or Checking Account- as you proceed, all accounts associated with your membership, not just the one selected, will be available).
   
   
   
   
3. The next screen will prompt you to enter your institution name (Technology Credit Union). You'll see two options. Make your selection to continue.
   
   For Direct Connect - use Technology Credit Union - DC
   
   For Express Web Connect - select Technology Credit Union - WC
   
   
   
   
4. The next screen will prompt you for your Online Banking information. Please enter your Tech CU Online Banking user name and password and click Connect.
   
   
   
   
5. Once the connection is established, the next screen will show you all available accounts with Online Banking. Click Finish when ready and your Account Setup will be complete.
   
   
   
   

We support transaction history downloads for:

• Quicken 2015 Windows and Mac
• Quicken 2016 Windows and Mac
• Quicken 2017 US Windows and Mac
• QuickBooks Desktop Pro and Premier 2017, 2016, 2015
• QuickBooks Desktop for Mac 2016, 2015
• QuickBooks Enterprise Solutions 17, 16, 15
• QuickBooks Desktop Accountant 2017, 2017, 2015

The data you download is real time. You should be able to view current transactions posted.

We do not charge any fee.

The credentials are the same ones you would use for your Online Banking account. Enter your online banking username when prompted for User ID/Username, and your online banking password for the Password field.

No, however, you can use our free Bill Pay service available through either Online Banking or our Mobile app.

Our support is limited to troubleshooting problems with signing on and downloading transaction history from Tech CU accounts.

If you need our assistance, you can:

• Send us a secure email via Online Banking (Recommended)
• Give us a call during our Contact Center hours at (408) 451-9111 or toll free at (800) 553-0880

Contact Center Hours (PST)
Monday-Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am - 2:00 pm

For technical assistance with Quicken software please visit Quicken at: www.quicken.intuit.com/support