NOTICE: Good news! Our Milpitas, Sunnyvale, and Palo Alto branches have reopened, observing safety protocols. We can’t wait to see you! Our San Francisco branch remains temporarily closed. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience. Click here for open branch locations and hours.
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Easily cancel or modify your appointment online. Please provide your confirmation number that you received via email from your initial appointment booking and your last name and follow the on-screen prompts.
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(877) 988-0471
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