Our Campbell, Sunnyvale, and San Francisco branches are temporarily closed due to shelter in place guidelines and the occasional impact this has on our ability to staff all of our branches. The following branches are open: Cupertino, Dublin, Fremont, Milpitas, Palo Alto, San Jose, Santa Teresa. Branch ATMs remain operational.
Click here for branch locations and hours.
Making it easier to see all your loan details in one spot.
Based on your feedback, we’ve made changes to your solar
loan statement—making it easier to see all your loan details in one spot.
You’ll get a monthly dedicated statement starting in April. The best part of this change is that you won’t have to cut
off a payment coupon anymore — now your statement will include a perforated
payment coupon for your convenience.
Have more questions regarding the change? No problem! We’ve put together the following Q&A for you:
Q: Why am I not
receiving my solar loan information on my savings/checking/ deposit statement?A: We made improvements for our solar loan members by separating out the solar
loan information from the deposit account information. Now you’ll receive a
statement dedicated to listing solar loan information only.
Q: What do I do with
my current coupon book?A: Feel free to shred and recycle it at this point, or use it to make additional
principal payments by mail.
Q: Will I get a
savings/checking/deposit account statement still?A: Yes, you will receive a separate statement with deposit account information
Q: Why are the joint
owners listed in a different area on the new design?A: To assure joint owners are identified on the statement, we wanted to place their
names at the top of the statement, making the information easier to find. The
first joint account owner (listed as Joint) is already being listed in the
Q: Can I have the
duplicate name removed from my statements?A: Yes, Please call our Member Contact Center at (800) 553-0880.
Q: Why does my account
number on the statement look different?A: We changed the formatting of the Account Number to be the full 13 digits.
This change allows for more efficient payment processing.
Q: Will my due date
change?A: No - the redesign does not change your due date.
Q: What if I have Bill
Pay set up with another financial institution?A: This will not affect your previous Bill Pay set up. NO action required if
you have Bill Pay set up with another financial institution.
Q: What if I get
e-statements will that change?A: No, you will continue to receive e-statements. Your e-statements will
reflect the new design and you will also be able to see the back of the first
page, which contains disclosure information.
Q: Foreign Addresses –
Sometimes the country name is cut off. Will that be corrected?A: Yes, in the old statement style we had identified five lines for the address
block. The new version allows for us to print six lines. This will
allow us to accommodate longer addresses.