NOTICE: Our San Francisco branch is temporarily closed due to shelter in place guidelines and the occasional impact this has on our ability to staff all of our branches. The following branches are open: Campbell, Cupertino, Dublin, Fremont, Milpitas, Palo Alto, San Jose, Santa Teresa, and Sunnyvale. Branch ATMs remain operational. Click here for branch locations and hours.

  • Options for Continued Loan Assistance Due to COVID-19

    At Tech CU, we are committed to serving our members.

    We provided a three-month payment deferral to offer immediate relief for those impacted by COVID-19. As the payment deferral period on your loan ends, we want to ensure you have options if you need further support—whether temporary or permanent. We have two options for continued assistance, subject to approval and meeting program qualification requirements.

    Program Qualification Requirements:

    Temporary Assistance:

    If you have a Tech CU mortgage or consumer loan (auto, home equity, solar, personal loan, personal line of credit, or credit card) and experienced a temporary loss of income or are now fully employed but need more time to increase your cash flow due to temporary reduction or loss of wages, an extended payment deferral may be an option for you. If approved, this would grant up to an additional three months of deferred payments with no late fees assessed. Note: Interest will continue to accrue. Loans will not be reported as delinquent.

    If you are interested in being considered for this temporary option, please complete the Loan Payment Relief Application Extension form. Follow the instructions to complete all required fields. Once you click on "Finish," a secure email will forward the completed form to the Consumer Lending Payment Relief team for processing.

    Permanent Assistance:

    If you are employed, but your household is faced with a permanent overall reduction in income, a long-term solution might be better suited to your financial situation. This option requires completion of an income and expense worksheet, as a full evaluation of your current financial status is required. Available options vary on a case-by-case basis and are subject to approval.

    If you are interested in being considered for the permanent assistance option and you have a mortgage or home equity loan, please see our ways to overcome payment challenges to access the application and list of required information/documents.

    For all other consumer loans, please complete the Financial Worksheet and Hardship Affidavit and return the form to us along with proof of income using one of the following methods:

                                     Option 1 (recommended)
    Securely upload the completed form to the Tech CU portal. Please note you must use a desktop to complete, save, and upload the form. Mobile is not supported at this time. When uploading the form, you will be prompted to enter your email address and member number in the description section of the page. 
      Option 2 (may cause a delay)
    Mail to:
    Technology Credit Union
    Attn: Special Assets Group
    2010 N. 1st Street, STE 205
    San Jose, CA 95131

    We are reviewing all requests as quickly as possible, but due to current high volume, please allow up to 10 business days to review your request. Please note that if you mail in your application, it may take a little longer.

    Questions:

    • Temporary Assistance Program, email: paymentrelief@techcu.com.
    • Permanent Assistance Program, or if your situation is not described above and you would like to discuss the details with a member of our staff, email the Special Assets Group: _sagcallcenter@techcu.com.
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(800) 553-0880

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