NOTICE: The San Francisco branch is temporarily closed due to the shelter in place guidelines. The following branches are open: Campbell, Cupertino, Dublin, Fremont, Milpitas, Palo Alto, San Jose, Santa Teresa and Sunnyvale. Our branch ATMs remain operational, with the exception that we may need to temporarily restrict access to select ATMs due to local conditions. Click here for branch locations and hours.

  • How We Keep your Accounts Safe 

    You may have noticed recently that our call center is asking more difficult questions to verify your identity, and that branch staff requires you to provide a photo ID. These additional steps can feel inconvenient, but the fact is, that we take these steps to protect you. Fraudsters and identity thieves are becoming more sophisticated — and so are we. It can take years for a victim of identity theft to financially recover, and as a Tech CU member, we are committed to doing our absolute best to help protect you. So while there may be a little more effort required on your part to help us verify your identity, it is well worth it to protect your financial well-being. Tech CU takes your security very seriously.

    Below are some examples of what we do to protect you and keep pace with the fast-changing information security landscape. Our state-of-the-art anomaly and suspicious activity monitoring systems help keep check on several indicators of compromise, taking automatic preventive actions when necessary. Furthermore, correlating information such as geographic location, access times, usage and unusual contact changes with advanced fraud detection and prevention techniques, we are able to quickly analyze anomalies and prevent fraud. In addition, a team of highly skilled staff keep watch on numerous other pointers to ensure your accounts are safe and protected round the clock.

    All of these steps, however, cannot be complete without your active participation. Nobody knows your account and transaction history better than you. Here’s what you can do:

    • Use online banking to set up alerts indicating changes to your balance or profile.
    • Sign up for free credit scores, free monitoring and free credit reports through our partner, SavvyMoney (also through online banking).
    • Use Card Manager (through Mobile Banking), to help monitor and control your credit and debit card activity.
    • Consider placing a security freeze on your credit activity with the major credit bureaus.
    • Change your passwords — every account should have its own password.
    • Get a free credit report at Annual Credit Report.com[annualcreditreport.com]
    While there is no such thing as perfect security, working together we can fight this threat — preventing widespread fraud now and into the future.

Give Us a Call

We look forward to chatting with you.

(800) 553-0880

For new loan related inquiries, call

(877) 988-0471

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We’re here to serve your needs in person at our San Jose Headquarters. Visit us at 2010 N. First Street, San Jose, CA 95131.
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