As we continue to balance our role as an essential service provider with the health of our employees and members, the ability to staff all of our branches is sometimes impacted. Our Milpitas, Palo Alto, San Francisco, and Sunnyvale branches will be temporarily closed effective December 2nd. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience.
Click here for open branch locations and hours.
You may have noticed recently that our call center is asking more difficult
questions to verify your identity, and that branch staff requires you to provide
a photo ID. These additional steps can feel inconvenient, but the fact is, that
we take these steps to protect you. Fraudsters and identity thieves are
becoming more sophisticated — and so are we. It can take years for a victim of
identity theft to financially recover, and as a Tech CU member, we are
committed to doing our absolute best to help protect you. So while there may be
a little more effort required on your part to help us verify your identity, it
is well worth it to protect your financial well-being. Tech CU takes your
security very seriously.
Below are some examples of what we do to protect you and keep pace with the
fast-changing information security landscape. Our state-of-the-art anomaly and
suspicious activity monitoring systems help keep check on several indicators of
compromise, taking automatic preventive actions when necessary. Furthermore,
correlating information such as geographic location, access times, usage and
unusual contact changes with advanced fraud detection and prevention
techniques, we are able to quickly analyze anomalies and prevent fraud. In
addition, a team of highly skilled staff keep watch on numerous other pointers
to ensure your accounts are safe and protected round the clock.
All of these steps, however, cannot be complete without your active
participation. Nobody knows your account and transaction history better than
you. Here’s what you can do: