Tech CU’s Real-Time Fraud Alert System

Fraud alerts are provided in real-time via text and email. All Tech CU debit and credit cards are covered by this service, and no enrollment is required.

Please note that under this system, you may be contacted via text and email in real-time and therefore at any time of day. However, voice calls will only occur during the hours of 8am – 9pm.

When suspicious activity is detected on your Tech CU debit and credit cards, you will receive real-time text and email alerts:

• If you receive a “fraud alert,” reply “Yes” or “No” to confirm or deny the activity.
• If you reply “No” (i.e., the activity is fraudulent), you will quickly receive a follow up text to let you know that a fraud specialist will call you soon to help protect your account. We will also automatically block your debit or credit card to prevent any additional fraudulent activity.
• If you reply “Yes” (the activity was legitimate), you can continue to use your debit or credit card as normal.
• If you don’t reply to the text within 5 minutes (or your phone number is not a mobile number), we will then attempt to reach you via email.
• If you don’t respond to the email within 5 minutes, we will then try to reach you via telephone call first to your mobile phone, then 5 minutes later to your home phone (landline).
• If you are called, you will be asked to verify your identity by providing your member number, your debit or credit card number, and your social security number. However, we will never ask you to verify a one-time password or provide Mobile or Online banking credentials.