Tech CU – Silicon Valley and SF Bay Area - Tech CU
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  • Online Privacy

    Sound Password Construction & Maintenance Procedures

    Passwords are a critical component of information security — serving to protect your accounts. A poorly constructed password, however, may result in the compromise of an individual system, data or network. This guideline applies to all password creation — including but not limited to Online Banking.

    Guidelines

    Strong passwords should meet or exceed the following guidelines:

    • Be case sensitive
    • Differ from your account number or username
    • Should be between 8 and 20 characters long
    • Contain a combination of at least two of the following types: Letters, numbers or characters (!"#$%()+,-/;=?[ ]^_`{|}*')
    • Must not match 10 previous passwords

    You should never write down a password. Instead, try to create one that you can easily remember. One way to do this is by creating a password based on a song title or phrase. For example, the phrase, "This May Be One Way to Remember" could become the password: TmB1w2R!

    Additional Safety Standards

    Please know that Tech CU will not ask for personal financial information via email, text or other medium unless validating identity for a legitimate transaction. In addition, do not ever provide your passwords to anyone via email or over the phone. Any valid institution will not ask for this type of information.

    Transaction Security

    When using Online Banking, applying for a loan, or submitting an online form, your information is encrypted using Secure Socket Layer Technology (SSL). With SSL encryption your information is protected while traveling from your computer to us.

    Online Surveys and Drawings

    From time to time we conduct online surveys. We collect your responses to improve our understanding about your needs so that we can improve our products and services we provide you. All information is used for internal marketing and classification purposes only. We often conduct drawings in association with a survey or a promotion. In these cases we will ask for your name and contact information (such as your phone number and email address) so that we can notify you if you are a winner. Participation to surveys or drawings is always voluntary.

    "Cookies"

    In order to enhance your navigation experience, we use "cookies". Cookies are small pieces of information stored in your computer when you visit our site. We do not use cookies to collect information about you. You can easily set up your browser to warn you every time a cookie is sent or disable cookies from your browser's preferences menu.

    E-Mail

    If you want to send us an email containing important personal information such as your account number, please log-on to Online Banking and use our Secure Email feature. For your safety we will only reply to you through the Online Banking Secure Email feature. Regular Internet email is not secure. Please do not send vital information about yourself through regular email.

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