As we continue to balance our role as an essential service provider with the health of our employees and members, the ability to staff all of our branches is sometimes impacted. Our Milpitas, Palo Alto, San Francisco, and Sunnyvale branches will be temporarily closed effective December 2nd. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience.
Click here for open branch locations and hours.
This Agreement governs the use of Technology Credit Union
Online Banking Service, referred to as the "Service," “Online Banking
Service” or “Online Banking,” provided by Technology Credit Union (“Tech CU”).
By using the Service to conduct banking transactions or bill payments, you
agree to the terms of this Agreement.
As used in this Agreement, "account" and
"accounts" mean the Technology Credit Union account(s) tied to your
member number used through Online Banking to conduct transactions. "Loan
account" and "loan accounts" mean any loan you have with the
Credit Union or Technology Credit Union Real Estate Services. "You," "your,"
and "yours" mean the person(s) using the Service. "We,"
"our," us," and "Credit Union" refer to the individual
Credit Union that holds your accounts.
The terms and conditions in this Agreement are in addition
to any account agreements you have with the Credit Union, including your
Signature Card, Member Handbook Account Disclosures and Agreement, Tech CU's
Schedule of Fees & Charges or any accompanying schedules, Tech CU's
Electronic Fund Transfer Disclosure (together with the "Account
Agreement"), any overdraft protection agreement, any loan agreement you
have with Tech CU, and any change of terms notices.
In order to use the Online Banking Service, you need a
computer (in this Agreement, your computer and the related equipment are
referred to together as your "Computer") with a web browser (we
strongly recommend the most recent version of the following browsers, which support the highest encryption methods
available: Microsoft Internet Explorer, Firefox,
Chrome and Safari.), and a member number.
You are responsible for the installation, maintenance, and
operation of your Computer, browser and the software. Technology Credit Union
is not responsible for any errors or failures from any malfunction of your
computer, the browser or the software. Tech CU is also not responsible for any
computer virus or related problems that may be associated with the use of an
To use Online Banking, you must have at least one Technology
Credit Union personal share account and enroll in our login security system.
Through Online Banking, you will have access to any of your Technology share
accounts or loan accounts associated with your member number. Tech CU reserves
the right to deny access to any accounts or loans or deny transactions under
You may use Online Banking to (a) transfer funds between
your accounts; (b) transfer funds between financial institutions; (c) obtain
account balances; (d) obtain history and transaction information on your
accounts; and (e) obtain loan account balance information. These features are
limited to the extent, and subject to the terms, noted below.
i. Your ability to transfer funds between certain accounts
is limited by federal law and the Account Agreement. You should refer to the
Member Handbook Account Disclosures & Agreements for legal restrictions and
service charges applicable for excessive withdrawals or transfers. Transfers
made using the Online Banking Service are counted against the permissible
number of transfers described in the Member Handbook.
ii. There may be at least a one business day delay in
transferring funds between your accounts. Except as provided in this Agreement,
all banking transaction instructions received by 12:00 a.m. (midnight) Pacific
Standard Time will be completed that business day. Any instruction received
after 12:00 a.m. (midnight) Pacific Standard Time will be completed the next
iii. Transactional information for your accounts will be available
from Online Banking for a maximum of three statement cycles from the date of
Online Banking and related documentation are provided
"as is" without any warranty of any particular kind either expressed
or implied, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Enrollment in the Online Banking login security system is
required to access Technology Credit Union's Online Banking and Bill Pay
Services. To enroll, you need your member number, social security number, email
address, and date of birth. All information input at the time of registration
must match information in our system in order to successfully register.
In the enrollment process, you will create the necessary
components to access Tech CU Online Banking:
User Name & Password: The User Name and Password will be
used each time you log into Online Banking to access your account.
Welcome Message & Security Image: The Welcome Message
and Security Image will be displayed each time you log into Online Banking to
verify that you are logging into the legitimate Tech CU Online Banking
Challenge Questions & Registered Computer: When you
attempt to log into Online Banking using a computer not previously registered
on our website, you will be given a challenge question to answer as an added
level of security. Each you log in from
an unknown computer, you will have the opportunity to register that computer
with our website.
You agree not to give or make available your User Name,
Password or any login security information to any unauthorized individual. If
you believe your User Name or Password has been lost or stolen, someone has
attempted to use the Online Banking Service without your consent, your
account(s) or loan accounts have been accessed, or someone has transferred
money without your permission, you must notify Technology Credit Union
immediately. Technology Credit Union does not maintain a record of your
PIN/Password. If you lose or forget your PIN/Password, contact Tech CU
To maintain the security of your accounts, Tech CU
recommends the use of browsers that provide encryption using a 128-bit key or
the most secure encryption available. Use of a less secure encryption method
puts the security of your account at risk. If you elect to use a browser that
does not meet Tech CU's security recommendations, this implies your acceptance
of this risk.
You should contact Technology Credit Union immediately if
you believe your PIN/Password or account number(s) has been lost or stolen, if
an unauthorized person has learned your PIN/Password and/or account number(s),
if you believe your account(s) has been accessed and/or someone has performed
an unauthorized transaction from your account. Notifying Tech CU immediately by
phone could minimize your possible losses.
If you notify Tech CU within two (2) business days of an
unauthorized transaction, your maximum liability will be $50. If you do not
tell us within two (2) business days after you learn of the loss or theft of
your PIN/Password and/or account number(s), and we can prove we could have
stopped someone from accessing your account(s) without your permission if you
had notified us, then you could lose as much as $500.
Also, should your statement show online banking transactions
that you did not make or authorize, please inform us immediately. If you do not
tell us within 60 days after the statement was mailed, you may not get back any
of the money you lost if we can show that we could have stopped the
unauthorized online banking transaction(s) or payment(s) if you had notified us
in time. This means you could lose all your money in your account plus your maximum
overdraft line of credit.
You agree to assist Technology Credit Union in its efforts
to recover any funds that were transferred or paid without your permission or
consent. Refer to the Electronic Fund Transfer Disclosure Terms and Conditions.
In case of errors or questions about the Online Banking
Service, banking transactions, or payments, you must notify us at once. We must
hear from you no later than 60 days after we send you the first statement on
which the problem or error appeared. For all errors, you must:
When you access Online Banking to conduct transactions, the
information you enter may be recorded. By using Online Banking, you consent to
When using Online Banking to conduct banking transactions or
to pay bills, you agree that the Credit Union may debit your account to
complete the banking transactions, pay bills, or honor debits you have not
We will disclose information to third parties about your
account, your online banking transactions, and payment(s) you make only in the
You will not be charged for the use of Technology Credit
Union Online Banking and Bill Pay services. However, there may be fees
associated with specific banking transactions initiated within Online Banking, such
as stop payment requests.
Your accounts and loan accounts are still subject to the
fees, charges, balance requirements, etc. articulated in the Member Handbook
Account Disclosures & Agreements, Schedule of Fees & Charges, and any
applicable Loan Agreement.
The terms of this Agreement, applicable fees, and service
charges may be altered or amended by Technology Credit Union from time to time.
In such event, Tech CU shall send notice to you at your address as it appears
on Tech CU's records or your email address if you have agreed to receive
notices from us electronically. Any continuation of Online Banking after Tech CU
sends you a notice of change will constitute your agreement to such change(s).
Further, Tech CU may, from time to time, revise or update the Tech CU program,
services, and/or related material(s) rendering such prior versions obsolete.
Consequently, Tech CU reserves the right to terminate this Agreement as to all
such prior versions of the Tech CU programs, services, and/or related
material(s) and limit access to Tech CU's more recent versions and updates.
You agree to promptly notify Technology Credit Union, in
writing or through Online Banking, of any address change.
The use of Online Banking does not require enrollment on
your behalf, therefore, termination of Online Banking by you is done by not
accessing or using the Service. However, any banking transactions or payments
you have previously authorized will be completed as instructed.
Neither termination nor discontinuation shall affect your
liability or obligation under this Agreement.
Technology Credit Union reserves the right to impose a
frequency or dollar limit on or refuse to make any payment you have directed.
Tech CU is obligated to notify you promptly if it decides to refuse to complete
your payment instruction. This notification is not required if you attempt to
make payments which are prohibited under this Agreement.
In general, you cannot transfer funds out of a Tech CU checking account unless you have available funds or available overdraft protection from a share account or line of credit. At Tech CU’s sole option, we may pay an online banking transfer out of your checking account that draws your account balance negative, and if we do so, will charge a “Paid NSF” fee. Refer to the Tech CU Fee Schedule. Outgoing transfers from non-checking accounts will be limited to the balance available in the source account. Outgoing online banking transfers to other financial institutions may be limited to $1,000.00 during the first 180 days your account is open. Tech CU reserves the right to impose other limits on online banking transfer frequency and dollar amounts, and to deny requests to transfer funds to prohibited payees. When you initiate an outgoing online banking transfer, the system will notify you of any transaction limits. We will notify you promptly if we will not complete your payment instruction, unless you have been notified in advance that the type of transfer you attempt to initiate is prohibited under this Agreement. You are not permitted to use Online Banking to initiate any illegal transactions or payments, such as to illegal online gambling.
You may not assign this Agreement to any other party.
Technology Credit Union may assign this Agreement to any present or future,
directly or indirectly, affiliated company. Tech CU may also assign or delegate
certain of its rights and responsibilities under this Agreement to independent
contractors or other third parties.
Technology Credit Union shall not be deemed to have waived
any of its rights or remedies hereunder unless such waiver is in writing and
signed by Technology Credit Union. No delay or omission on the part of Tech CU
in exercising any right or remedy shall operate as a waiver of such right or
remedy or any other rights or remedies. A waiver on any particular occasion
shall not be construed as a bar or waiver of any rights or remedies on future
The captions of sections hereof are for convenience only and
shall not control or affect the meaning or construction of any of the
provisions of this Agreement.
This Agreement shall be governed by the laws of the
jurisdiction in which the Credit Union is located and by applicable Federal
laws and regulations.
You can send money from your Tech CU account to another
person through Online Banking via Send Money. Send Money is powered by PayPal;
you just have to specify the recipient's email address or cell phone number. To
receive money, your recipient must have (or open a new) PayPal account. There
is a limit of $500 per day and $5,000 per month for outgoing Send Money
transactions. There is a fee for Send Money transaction. Please refer to the
Tech CU Fee Schedule for the amount. The fee will be deducted from the same
account on which the transfer takes place. If sufficient funds to cover the fee
are not available in the account on which the transfer takes place, the
transaction will not be completed. Your recipient has 30 days to claim the
money. After 30 days, the money is returned to your Tech CU account; the fee is
not refunded. Tech CU is not liable if inaccurate information is entered by the
user, leading to funds not being properly received.