NOTICE: As we continue to balance our role as an essential service provider with the health of our employees and members, the ability to staff all of our branches is sometimes impacted. Our Milpitas, Palo Alto, San Francisco, and Sunnyvale branches will be temporarily closed effective December 2nd. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience. Click here for open branch locations and hours.

  • Solar Loan Information

    Our goal is to provide you with financing options that are simple, affordable, and easy to understand. We have put together some key information to help answer questions about your new solar loan.

    • Paying your solar loan? Learn how to set up payments.
    • Convenient 24/7 Access - Our free Online Banking includes budgeting tools and customizable alerts. Mobile Banking offers Mobile Deposit and Send Money Powered by PayPal.TM
    • Need a copy of your loan agreement? Simply use your DocuSign username and password to access your loan agreement. You can also log into Online Banking and submit a secure request.
    • An Investment Tax credit (“ITC”) is a perk. You may qualify with your new solar panel investment. You'll need to check with the IRS for specifics.
    • Questions regarding your solar equipment and Solar Panel Installer information? Contact your solar installation company.
    • To protect your solar system from an unforeseen disaster, consider updating coverage with your homeowner's insurance.
    • Purchasing a home with an outstanding solar loan? Check out our solar assumption loan checklist.
    • Refinancing your home and the title company is asking for a Uniform Commercial Code (UCC)? Have your title company contact us at We will provide the information needed such as a subordination checklist and payoff information.
    • Need a tax statement to file your taxes? Here is the required IRS form 5695. We also recommend checking with your tax advisor.
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We look forward to chatting with you.

(800) 553-0880

For new loan related inquiries, call

(877) 988-0471

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We’re here to serve your needs in person at our San Jose Headquarters. Visit us at 2010 N. First Street, San Jose, CA 95131.
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