Good news! Our Milpitas, Sunnyvale, and Palo Alto branches have reopened, observing safety protocols. We can’t wait to see you! Our San Francisco branch remains temporarily closed. As more members opt for non-face-to-face interactions, you may experience longer hold times when calling our Member Contact Center. We apologize for this inconvenience.
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Monitor and reconcile your accounts at least once a day. Some key clues that may indicate fraud include:
Your business should have a contingency plan in place for system recovery. Also, make sure your employees know how and to whom to report suspicious activity.
If you are concerned, immediately stop all online activity and remove your computer from the network. Contact your financial institution immediately and take the following actions:
For more information about best practices to avoid fraud, contact us at (800) 448-1467.