Mobile Banking

Tech CU Mobile

With Tech CU Mobile, you can quickly get Tech CU information by using your browser capable mobile device! If you’re an Online Banking user, you can also access your Tech CU account information, including account balances, account activity, bill pay, transfers and more!

Take a test drive of Tech CU Mobile with our online demo*.
Attention iPhone users: Check out ATM Search Locator with Mobile Banking for iPhone or iPod touch.

*The following demonstration is for informational purposes only and therefore may not contain accurate rate or account information.

General Tech CU Mobile FAQ’s

How do I access Tech CU Mobile?
Simply enter the Tech CU Mobile URL — go.techcu.com— into the browser of your Internet-enabled wireless device. An Online Banking username and password is required to access Tech CU Mobile Banking – see Tech CU Mobile Banking FAQ’s below for more information.
Can I use Tech CU Mobile if I don’t have a Tech CU account?
An account is not required to access Tech CU Mobile for general information such as rates and locations. However to access Tech CU Mobile Banking, a member is required to enroll in Online Banking and have a user name, password, security image/phrase and correct challenge question answer(s).
What services are available through Tech CU Mobile and Tech CU Mobile Banking?
- Tech CU Mobile Features:
  - Location finder to search for Tech CU Financial Centers, Tech CU ATM’s, CU Service Centers, Allpoint, CO-OP and Member Company ATMS.
  - Account, Auto and Personal Loan Rates
  - Send email
  - Tech CU Mobile Banking Features:
    - Account Summaries
    - One Month of Account Transaction History
    - Internal transfers between suffixes (immediate, future transfers or recurring transfers) – Member-to-Member, cross-account or bank-to-bank transfer capabilities are not available
    - View due bills (eBills)
    - Pay Bills
    - View Pending Bill Payments
    - Cancel Pending Bill Payments
    - View Bill Payment Activity

How does Tech CU Mobile compare with mobile offerings from other Financial Institutions?

Feature	Tech CU Mobile	Wells Fargo	Bank of America
Location Finder	x		x
MFA Supported*	x	x	x
View Current Rates	x
View Accounts	x	x	x
Transaction History	x	x	x
Immediate Transfers	x	x	x
Future Transfers	x
Recurring Transfers	x
Pay Bills	x		x
View Due Bills	x		x
View Pending Payments	x		x
Cancel Payments	x
View Payment Activity	x	x	x

* Multi-Factor Authentication (MFA)
Tech CU and Bank of America – RSA (PassMark)
Wells Fargo (Automated call back during enrollment)

Which mobile devices are supported for Tech CU Mobile and Tech CU Mobile Banking?

You can access Tech CU Mobile and Tech CU Mobile Banking from any Internet-enabled mobile phone (such as WAP enabled phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection.

PalmOne Handhelds: First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, enter the Tech CU Mobile url go.techcu.com in your browser.

RIM Blackberry Devices: You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, enter the Tech CU Mobile url go.techcu.com in your browser.

Apple iPhone: First, please ensure that your Apple iPhone has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, enter the Tech CU Mobile url go.techcu.com in your browser. Additionally, you can download our new iPhone application which will allow you to conveniently access Mobile Banking and also locate the nearest surcharge-free ATM!

Is there a fee to use Tech CU Mobile or Tech CU Mobile Banking?

Tech CU does not charge fees to use Tech CU Mobile and Tech CU Mobile Banking, however your wireless service provider may charge additional fees for airtime and/or internet access. Contact your wireless service provider to get additional information on their applicable fees.
How do I access my accounts through Tech CU Mobile Banking?

First verify you are using a supported device listed above and navigate to the “Sign On” tab. You will then need to enter your valid Online Banking user ID, security challenge question answer and password when prompted. You may register your mobile device to avoid the challenge question for subsequent log ons. Tech CU Mobile Banking will display your security image and welcome phrase on the password page, just like in Online Banking.
How does Tech CU Mobile Banking handle Security?

Tech CU Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes is encrypted using the Secure Socket Layer (SSL) layer. Further your Online Banking challenge question is presented if your device is not yet registered, and you can verify you’re logging into Tech CU legitimately by your Online Banking security image and welcome phrase.
What is my session length when logged into Mobile Banking?

Your session will remain active as you use Mobile Banking, however you will be logged out after 5 minutes of inactivity.
Is it possible to un-register my device after I have registered it?

Yes, you can un-register your device anytime so you are presented a challenge question by accessing the “Others” tab and clicking the un-register device link.

Troubleshooting FAQ’s - General

How do I report problems I encounter when using Tech CU Mobile?

Please contact a Tech CU Member Services Representative by sending a secure email message through Online Banking, calling us at 800-553-0880 or by visiting a Tech CU Financial Center.
What happens if I get locked out of Tech CU Home Banking?

As with Tech CU Online Banking, you must call Tech CU Member Services to reset your password, or reset it through Online Banking using the “Forgot Password” link.
Why is Tech CU Mobile so slow on my mobile device?

Speeds may vary depending on your wireless carrier. Try accessing other sites on your mobile device, and if those sites are also slow, check with your wireless carrier. If your speed is only slow with Tech CU Mobile, report the issue to us with the following information so we may further investigate:

Device type and model
Wireless carrier
I am able to view the home page of Tech CU Mobile on my Pocket PC, but when I attempt to log in I get an error message.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection" Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" or "Unable to establish secure connection" To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site: http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx Download the needed file, and then synchronize your pocket PC.
When I try to log into Tech CU Mobile Banking I get a “Session Expired” error message?

If you don’t log into Tech CU Mobile Banking after accessing the Sign On page for several minutes, you may get a “Session Expired” message. Simply refresh the screen on your mobile browser and try again. If the problem persists, please contact a Tech CU Member Services Representative by sending a secure email message through Online Banking, calling us at 800-553-0880 or by visiting a Tech CU Financial Center.
Why am I unable to log in using my Blackberry phone?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
When I attempt to go to: go.techcu.com, I get this error message on my Blackberry RIM device.

You may get the message "Access Denied: Insecure SSL Request" When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL that can be modified in your TLS Options. Contact your system administrator with any questions." If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?

Some phones require extra shift key presses to enter numbers instead of letters. Please make sure you are using the appropriate key sequences to enter letters and numbers. If you continue to experience difficulties, please contact our Member Services Department.
Why can’t I see the first few transactions of my account history on my mobile phone?

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.