What are the requirements for Bill Pay and how do I enroll?
In order to subscribe to the Bill Pay service, a Tech CU checking account is necessary, a valid e-mail address, and access to Online Banking, which requires Internet access and a Personal Identification Number (PIN).
To enroll online, follow these simple steps:
- Log into Online Banking and select "Bill Pay" from the navigation options at the top of the screen.
- You will be presented with an online enrollment form for the service.
- Verify or enter your email address, review the Bill Pay Terms and Conditions and click the "I agree to the Terms and Conditions" button.
- Once you submit the form, your request may take up to 24 hours to process.
- Once your enrollment is processed, the next time you click the "Bill Pay" link, you'll be entered into the BillPay system and instructed how to set up your payees and payments.
How do I cancel Bill Pay?
You can cancel Bill Pay online at anytime. First, access Bill Pay and verify you do not have any payments processing and cancel any pending payments you have scheduled. Then return to Online Banking, select the "Help" button then select "Cancel Bill Pay Services". An online form will appear allowing you to cancel the service.
Once you submit the form your cancellation will begin to process. Your access to Bill Pay will be disabled within 24 hours. It may take up to 5 business days for your cancellation to be completed if any payments have begun to process. Any pending payments will be cancelled.
You can enroll again at a future time, however you may need to re-enter your payees, as the information may not be retained.
Are there any fees for using Bill Pay?
There are no usage fees associated with the Tech CU Bill Pay service.
However, Bill Pay transactions clearing through your Tech CU checking account are subject to any applicable transaction fees, such as non-sufficient funds (NSF) fees, for returned or paid items, of $25* each.
How do I set up my payees and bill payments?
You must establish your payees under the "Payee Setup" section. You only need to do this one time (unless you cancel the payee or the service and reestablish it at a later time). Here you will enter all the payee information you can find on the payee's statement. Once your payee is established, you can set up payments under the "Make Payments" section by completing the online check. All your established payees will be available in the drop down menu. Simply select the payee and enter the payment information. You can modify the payment at anytime before it is processed. Payments may be processed up to five business days prior to the due date entered on the online check to ensure your payment arrives on time.
How do I check the status of paid bills?
Once a payment is deducted from your account, simply select the payment from the "Payment Activity" section. A status of "processed" indicates the payment has been successfully sent.
What types of bills can be paid using Bill Pay?
You can pay any vendor in the U.S. excluding governmental agencies and county, state or property taxes.
Are the payments paid, electronically or by check?
The method of payment for each individual payee depends upon the capabilities of that payee. Most of the larger payees, such as credit card and utility companies, have the ability to receive electronic payments, which is faster and more efficient. Payees that are not capable of receiving electronic payments, such as day care providers or your landlord, are paid by check. This method is efficient, but takes a little more time to process. Both electronic and check payments include the primary member's name and account number with the payee.
What happens if I don't have enough money in my account to cover the Bill Pay transaction?
If your account has insufficient funds when a bill payment attempts to clear through your checking account, our Bill Pay service provider will make at least 2 more attempts to electronically debit your account. After that, they will contact you directly to work out resolution of the outstanding debit. Bill Pay transactions are subject to the same transaction fees as other debits against your account, such as non-sufficient funds (NSF) fees, for returned or paid items, of $25* each.
Is overdraft protection available?
Yes, if you have other accounts or loans set up as overdraft sources for your checking account, funds will automatically transfer from those accounts to cover the payment.
*Fee change from $29 per NSF to $25 per NSF effective 7/01/2010.